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Frequently asked questions

We value your feedback, as we work hard to improve both our products and our services to you.

Feel free to use the contact form to share your suggestions, recommendations, questions, complaints and compliments.

How does the free trial work?

The 14-day free trial contains all premium features. You can activate your trial period from your WordPress dashboard or use this link.

Do I need a separate license for staging and development?

No! You can use a single license for your live/production site, staging environment, development setup, and localhost installations. This works out-of-the-box as long as your URL structure follows the guidelines outlined in the License Utilization policy. If your URL pattern differs and you're experiencing limitations, please contact us and we'll be happy to manually adjust this for you.

Can I cancel at any time?

Yes, you can cancel your license at any time. Your license remains valid until it expires. Your premium features will stop working after expiration.

How often do you release?

We are constantly improving and extending the plugin. We work in two week increments, which determines our basic delivery flow. For larger updates it can take up to three or four weeks or more.

Can I transfer my license?

You can transfer your license to another domain any time. Please login to your freemius account to remove your old domain. Then activate your account on your new domain following the normal installation procedure.

How can I order?

A premium license can be ordered directly from your WordPress dashboard or from the pricing page. In both cases you are redirected to the freemius checkout. Freemius is our selling and licensing partner.

What if I get stuck?

Please check the support forum before you ask for help. If the forum does not provide any useful help, post your question on the forum or use the contact form. Premium users can also use the premium support.